FAQ

How can I track the progress of my exchange/return process?

When you initiate an exchange or return process, we will send you an email to confirm the start of the process. You will continue to receive email updates at each stage of the process.
What are the conditions for returns?

We offer free exchanges or refunds for products that are damaged or have manufacturing defects within 30 days of delivery. Please note that LIN REIMJER is not responsible for incorrect size or color choices, and no exchanges or refunds will be offered for such cases. In the event of failed delivery, you may choose between a replacement or a partial refund for an additional fee. For DTG products, there is a 0.5-inch tolerance for print placement; minor variations in print placement are not considered defects. Incorrect Address - If you or your end customer provide an address that the courier deems insufficient, the shipment will be returned to our facility. You will be liable for the reshipment costs once we confirm an updated address with you (if and as applicable). Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
When will I receive a refund for my returned item?

The time it takes to receive your refund depends on your bank. Generally, refunds are processed within 7 to 24 days.
How can I track my shipment with the provided tracking number?

We will send you an email with a tracking number and a link to the carrier's tracking application on their website. Please note that the carrier's website is not affiliated with LIN REIMJER, and LIN REIMJER is not responsible for any issues that arise on the carrier's website.
What is the delivery time for shipments?

Delivery times vary depending on your location and the product. On average, shipments arrive within 3 to 12 business days. Please note that delivery times can be affected by holidays, customs procedures, and unforeseen delays.
Why was my order canceled?

There could be several reasons for your order being canceled, including incomplete information, insufficient payment, payment declined by your bank, incorrect contact details, incorrect address, current conditions in your country, stock availability, and more.
I selected the wrong size for my item. What can I do?

Typically, items begin processing a few hours after the order is placed. If you contact us before the item starts processing, we can change the size. If the item has already been processed, you may cancel the order and place a new one.
Why did I receive a partial shipment?

This issue is most likely due to an error from us or the shipping carrier. We will work to resolve the problem as soon as possible.
Are there any shipping fees?

Yes, some products may incur shipping fees, which vary based on your location and the product ordered.
My tracking status shows that my package has been delivered, but I have not received it. What should I do?

This issue usually occurs shortly before the package arrives. If the package does not arrive after some time, check with your neighbors to see if it was delivered to the wrong address. If you still cannot locate the package, contact the shipping carrier directly for more information or to initiate a package search.
What happens if the shipping carrier cannot find my delivery address?

If the shipping carrier cannot find your delivery address, they will usually attempt to deliver the package to a nearby neighbor or return it to us. To avoid this issue, please regularly track your shipment status.
Is it possible to expedite the shipping process?

Yes, it is possible to expedite the shipping process, but this option may not always be available due to factors such as carrier workload and availability.
Do you offer gift wrapping services?

Yes, we offer gift wrapping services, but not for all products. Please contact our customer service to find out which items are eligible for gift wrapping.
Can I add a note to my order?

Yes, you can add a note to your order during the checkout process. There is a designated field for special instructions.
How can I stay informed about new products and promotions?

Simply subscribe to our website with your email. This way, you will be informed about new products, take advantage of discounts, and even access exclusive items for subscribers before anyone else.
My order arrived incomplete / My invoice is incomplete. What should I do?

If your order or invoice is incomplete, please contact our customer service team immediately. We will resolve the issue as quickly as possible.
Need help with something not listed here?

If you need assistance with an issue not listed above or have any other questions or concerns, please do not hesitate to contact our customer service team. We are here to help and are committed to providing the support you need to ensure a positive shopping experience with us. Your satisfaction is our top priority, and we will do everything we can to exceed your expectations.